General Terms and Conditions (GTC) of talsen team GmbH for the SmartDocBuilder Video and Audio Transcription and Summarization Service Effective as of: January 2026 I. Scope of Application * These General Terms and Conditions (GTC) apply to all contracts for the use of the SmartDocBuilder video and audio transcription and summarization service (hereinafter the "Service") concluded between you as the customer and **talsen team GmbH**, Ludwig-Zeller-Str. 35, 83395 Freilassing, Germany (hereinafter "talsen", "we" or "us"). * Any terms and conditions of the customer that deviate from, conflict with or supplement these GTC shall only become part of the contract if and to the extent that talsen has expressly agreed to their applicability in writing. * These GTC apply to consumers (Section 13 German Civil Code â BGB) and to business users (Section 14 BGB). Provisions that expressly apply only to consumers or only to business users are labelled accordingly. Mandatory consumer protection rules of the customerâs country of residence remain unaffected. * Supplementary terms may apply to certain functions, beta features, integrations or add-on services. This will be indicated separately during the ordering process. II. Provider Identification Provider Identification and Contact talsen team GmbH Ludwig-Zeller-Str. 35 83395 Freilassing Germany Managing Director: Dr.-Ing. Hans Egermeier E-mail: office@talsen.team Telephone: +49 8654 4579728 Website: https://smart-doc-builder.talsen.team/ III. Description of Services * talsen provides an automated, AI-supported service for processing, transcribing and summarizing video and audio files. * Processing may also take placeâwith the use of subcontractors and technical service providersâon servers outside the EU/EEA, in particular in the USA. Details on legal bases, safeguards and recipients are set out in the Privacy Policy and, where applicable, a Data Processing Agreement (DPA). A current list or overview of sub-processors is available upon request and/or at the URL provided in the Privacy Policy. * We strive to deliver high-quality results. However, results are generated automatically and their accuracy, completeness and suitability may vary depending on the quality of the input data, ambient noise, speakers, language, dialect and content. No guarantee of success is given. The Service does not provide legal, medical or other professional advice. * Unless expressly agreed otherwise, we do not use customer-uploaded content or generated outputs to train our own or third-party foundation models. * The specific scope of services, usage limits (fair use), prices, contract terms and included support services result from the respective plan description during the ordering process. IV. Registration Registration and Customer Account * Registration is required to use the Service. You must provide complete and accurate information and keep it up to date. * Access credentials must be kept confidential and must not be disclosed to third parties. * You are responsible for all activities carried out via your account unless you are not at fault. * talsen may temporarily suspend or permanently terminate accounts in cases of breaches of these GTC, misuse, security risks or payment default. V. Conclusion of Contract and Online Checkout Information (§ 312i BGB) * The presentation of services does not constitute a legally binding offer but an invitation to submit an offer. * By completing the online order process and accepting these GTC, you submit a binding offer. A contract is concluded only upon our explicit acceptance (e.g., order confirmation or activation of access). * The contract language is German. Any translations are for convenience only. * We will provide you with: (i) an order overview before purchase with the essential characteristics of the service, prices (including taxes), term and termination conditions; (ii) technical means to identify and correct input errors before submitting the order; (iii) confirmation of receipt and the contract text by email; and (iv) information on storage/accessibility of the contract text. VI. Trial Periods and Beta Versions * Free trials are provided solely for evaluation purposes and may be modified or terminated at any time. * Beta features are provided "as is" without any guarantee of availability or functionality. VII. Prices Prices, Billing and Payment Terms * Prices displayed during checkout apply. All prices include statutory VAT unless stated otherwise. * Billing for subscriptions occurs at the beginning of each billing period. * In the event of payment default, talsen may suspend access after prior notice. * Set-off is permitted only with undisputed or legally established claims. * We may adjust prices for future billing periods with reasonable prior notice. You will be informed in due time and have the right to terminate before the change takes effect. VIII. Term, Renewal and Termination * Subscriptions are concluded for an indefinite term and may be terminated at any time with effect at the end of the billing period unless stated otherwise. Consumers will be provided with an easy-to-use online cancellation option. * The right to extraordinary termination for good cause remains unaffected. IX. Right of Withdrawal for Consumers Right of Withdrawal You have the right to withdraw from this contract within 14 days of the conclusion of the contract without giving any reason. To exercise the right of withdrawal, you must inform us (talsen team GmbH, Ludwig-Zeller-Str. 35, 83395 Freilassing, Germany, E-mail: office@talsen.team, Phone: +49 8654 4579728) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement. Commencement of Services During the Withdrawal Period If you requested that the services should begin during the withdrawal period, you shall pay us a proportionate amount which is in line with the services which have already been provided up to the time you informed us of your withdrawal from this contract, in comparison with the total coverage of the contract. If the service has been fully performed before the end of the withdrawal period at your express request and with your acknowledgment of the loss of the right of withdrawal upon full performance, your right of withdrawal expires. Model Withdrawal Form (If you wish to withdraw from the contract, please complete and return this form.) â To: talsen team GmbH, Ludwig-Zeller-Str. 35, 83395 Freilassing, Germany, E-mail: office@talsen.team â I/We (*) hereby withdraw from my/our (*) contract for the provision of the following service (*): â Ordered on (*)/received on (*): â Name of consumer(s): â Address of consumer(s): â Signature of consumer(s) (only if this form is notified on paper): â Date: (*) Delete as appropriate. X. Acceptable Use and Fair Use * You may not upload or process unlawful content or content infringing third-party rights (e.g., copyright, privacy, trade secrets) or otherwise violating applicable law. * You are responsible for ensuring you have a legal basis to process personal data of third parties in uploaded content (e.g., information obligations under the GDPR). * Automated abuse, circumvention of safeguards, or resale of access is prohibited. * Fair use limits may be enforced to ensure platform stability. We may contact you to adjust usage or propose a suitable plan. XI. Rights in Content, Outputs and Indemnification * All rights to uploaded content remain with the customer. * The customer grants talsen a limited, non-exclusive, worldwide license to process the content solely for contract fulfillment and to provide and secure the Service. * Unless expressly agreed otherwise, all rights in the outputs (e.g., transcripts and summaries) are granted to the customer to the extent legally possible; otherwise, the customer receives a perpetual, worldwide, non-exclusive right to use the outputs for any lawful purpose. * Unless expressly agreed, we do not use customer content or outputs to train our own or third-party models. * The customer indemnifies talsen against third-party claims arising from unlawful use of the Service or content. XII. Availability, Maintenance and Service Changes * No specific uptime is guaranteed unless explicitly agreed. We aim for high availability and will inform about planned maintenance where feasible. * talsen may update or modify services for legal, technical or operational reasons, provided no unreasonable disadvantage arises. Material changes will be communicated in advance where possible. XIII. Data Protection * Personal data is processed in accordance with the Privacy Policy. * Where required, a Data Processing Agreement (DPA) applies for business customers. We maintain a list of sub-processors and implement appropriate safeguards for international transfers. XIV. Liability * Unlimited liability applies in cases of intent, gross negligence, or injury to life, body or health. * Otherwise, liability is limited to foreseeable, contract-typical damages. Statutory strict liability (e.g., under the Product Liability Act) remains unaffected. XV. Governing Law and Jurisdiction * German law applies, excluding the CISG. Mandatory consumer protection provisions of your habitual residence remain unaffected. * For merchants, the exclusive place of jurisdiction is the registered office of talsen team GmbH. XVI. Severability Clause * Should any provision be invalid, the remainder of these GTC shall remain unaffected. XVII. Export Control and Sanctions Compliance * You warrant that you are not subject to sanctions and will not use the Service in violation of applicable export control or sanctions laws. XVIII. Contact Questions regarding these GTC may be directed to: office@talsen.team +49 8654 4579728